Sea Breeze Resort & Residences
Front Desk Agent
Son tarix 06 apr 2025 - [email protected]
Job description:
- Greet and welcome guests upon arrival;
- Check guests in and out of their rooms using hotel management software;
- Process payments, including handling cash and credit transactions;
- Answer and manage incoming calls, emails, and faxes;
- Assist guests with inquiries and provide information about hotel services, amenities, and local attractions;
- Handle guest complaints and concerns effectively and escalate issues as needed;
- Maintain accurate records of guest interactions and transactions;
- Ensure the front desk area is clean, organized, and presentable at all times;
- Collaborate with other departments to ensure guest satisfaction and resolve issues promptly;
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns;
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary;
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed;
- Perform other duties as assigned.
Experience and Skills Required:
- Previous experience in a similar role in the hospitality industry preferred;
- Excellent communication and interpersonal skills;
- Language skills: Azerbaijani, English, Russian;
- Strong organizational and multitasking abilities;
- Proficiency in using computers and hotel management software;
- High school diploma or equivalent; additional education in hospitality is a plus;
- Flexibility to work various shifts.
Working conditions:
- Working days: 5 days in a week, (08:00-17:00 13:00-22:00 22:00-08:00);
- Salary will be 800 AZN per month;
- Address: Sea Breeze Resort / Nardaran settlement;
- Bus service and meals are provided by the company.
How to apply:
Interested candidates are requested:
- To submit CV to the e-mail;
- Include " Front Desk Agent" in the subject line.
Attention: The candidates will go through initial CV screening and ONLY selected candidates will be contacted via email and/or phone and will be invited to interview
Front Office Supervisor
Son tarix 06 apr 2025 - [email protected]
Job description:
- Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level;
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution;
- Delivers on plans and objectives where front office initiatives & hotel targets are achieved;
- Supervises the front office team fostering a culture of growth, development and performance within the department;
- Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained;
- Takes ownership to deliver an effective planned guest engagement program;
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
Experience and Skills Required:
- Strong leadership and management skills;
- Excellent oral and written communication skills;
- Customer service-oriented mindset with ability to handle and resolve guest complaints;
- Ability to work in a fast-paced, high-pressure environment;
- Proficient in Microsoft Office and hotel management systems;
- Bachelor's degree or equivalent experience in hospitality or related field;
- Minimum of 3 years of front office or hotel experience, with at least 1 year of supervisory experience;
- Fluency in Azerbaijani, Russian and English;
- Certifications in hospitality management or front office operations are a plus;
- Flexibility to work various shifts.
Working conditions:
- Working days: 5 days in a week, (08:00-17:00 13:00-22:00 22:00-08:00);
- Salary will be 1000 AZN per month;
- Address: Sea Breeze Resort / Nardaran settlement;
- Bus service and meals are provided by the company.
How to apply:
Interested candidates are requested:
- To submit CV to the e-mail;
- Include " Front Office Supervisor" in the subject line.
Attention: The candidates will go through initial CV screening and ONLY selected candidates will be contacted via email and/or phone and will be invited to interview.
